PYA GUEST 10-Day Advanced Pure Excellence

10 day course consisting of the following advanced modules:

  • Interior Administration & Human Resources

  • Advanced Service

  • Introduction to Mixology

  • Advanced Housekeeping

  • Advanced Laundry Service

  • Valet Service

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Admin & HR (2 days)

We start off the week by taking an in-depth look at the Administration and Human Resource skills required to successfully run the Interior department. This provides a sound theoretical foundation and includes practical training in creating and using checklists, standard operating procedures (SOPs), inventories, Interior manuals for all Interior sub-departments (Service, Housekeeping & Laundry) as well as uniform inventories, ordering and purchasing. We look at the importance of communication, Health and Safety and develop key Human Resource skills such as how to manage the team and recruitment.

Course content:

  • Establishing vison, mission and goals

  • Create, implement and manage: inventories, checklists, departmental procedures, rosters, standard operating procedures, Interior guidelines for Service, Housekeeping and Laundry

  • How to manage the Interior department and sub-departments

  • Information management systems for contacts, records, schedules and standards

  • Human Resources: recruitment, training & development, performance management, employee relations

  • Health, Safety and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding

 

Advanced Service (3 days)

From Admin & HR we move into the Advanced Service training.  This includes two practical live lunches, working with a chef and serving guests using a combination of service styles including Silver Service, Butler Service, Plated Service and Synchronised Service.  The emphasis is very much on practical skills (learning by doing).  We provide instruction on the above-mentioned service styles as well as Russian, Buffet, BBQ and Caviar service.  Table decorating, napkin folding and event preparation are also covered.  We look at menu knowledge, in particular French terminology and go in-depth on a full range of luxury items such as truffles, chocolates, types of breads, pasta, cheeses, cuts of meat and many others.  It is an intense course with a great balance of theory and practical.

Course Content:

  • Plated (American) Service

  • Silver (English) Service

  • Butler (French) Service

  • Family Service

  • Russian Service

  • Synchronised Service

  • Carving, Fileting and Flambé

  • Caviar, Canapé and Afternoon Tea Service

  • BBQ and Buffet Service

  • Mise en place

  • Understanding luxury accompaniments, French terminology and menu items

  • Table setting and decoration

  • Event organisation

  • Shore side destination services for guests

 

Introduction to Mixology (1 day)

The week starts off with an introduction into the world of cocktails and mixology.  We go over the history of alcohol and take an in-depth look at vodka, gin, rum, tequila and whisky.  There is a demonstration of the fundamental elements of a great drink (character, presentation, flavour, aroma, fast, texture and balance) as well as how to read a cocktail recipe.  We learn about handling multiple orders, speed and efficiency including practical mixing of Martinis, short drinks and long drinks.  This is a hands-on, well-rounded introduction to a fascinating subject.

Advanced Housekeeping (1 day)

Here we look at the advanced aspects of Housekeeping and organisational skills required for the maintenance and smooth running of the Guest Interior. There is a thorough review of Housekeeping basics, followed by more advanced theory on the care and maintenance of surfaces and fabrics.  We review Checklists and Standard Operating Procedures (SOPs) specific to this department. Focus is also given to anticipating guest needs, time management when preparing the Interior and the importance of attention to detail in Housekeeping.

Course content:

  • Detailing and preparation of the Guest Interior

  • Cabin day and evening turn down service

  • Anticipating guest needs

  • Cleaning, care and maintenance of surfaces

  • Cleaning, care and maintenance of fabrics

  • Maintaining cleaning equipment

 

Advanced Laundry (1 day)

Invaluable tips, guidelines and practical training on how to apply and manage efficient laundry services onboard are covered during this one-day course.  We look at different fabrics and how to care for them correctly.  Included is a thorough overview and practical sessions on professional ironing of garments and linens while also looking at useful procedures and simple steps which can save time while still ensuring the highest standards in equipment, garment and linen care.

 Course content:

  • Laundry guideline book

  • Crew and Guest Laundry procedures

  • How to manage fabrics, care labels and stain treating

  • Professional ironing and laundry techniques

  • Care of laundry equipment

  • Laundry products: their properties and uses

Valet Services (2 days)

We finish off the week by providing an insight into the importance of the relationship between the employer/guest and the valet as well as key skills required in this role.  Focus is given to applying efficient valet services such as handling guest clothing and accessories, suitcase packing, unpacking and wardrobe management.  Ironing and pressing of guest clothing, shoe care, understanding the correct attire for occasions and how to tie a bowtie are just some of the topics covered in this informative, hands-on course.

Course Content:

  • Dealing with guest clothing and accessories

  • Wardrobe management and organisation

  • Packing and unpacking techniques, including luxury packing

  • Cleaning and care of a range of different types and styles of shoes

  • Ironing, pressing and starching a range of different items of guest clothing

  • How to professionally tie a bowtie and gentleman’s tie

  • Understanding attire for various occasions

 

Certification

Upon successful completion of the training, students receive PYA GUEST Accredited Training Certificates.  The GUEST (Guidelines for Unified Excellence in Service Training) qualifications are becoming a recognised industry standard and provide an excellent framework for career path development in the Interior.  For more information please visit: www.guest-program.com.

Upcoming dates

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