10-day Advanced GUEST Modules

10 day course consisting of the following advanced modules:

  • Interior Administration & Human Resourses
  • Advanced Service
  • Advanced House Keeping
  • Advanced Laundry Service
  • Valet service
  • Spirits &Mixology

w600-s_119367814Interior Administration & Human Resources Module

Duration: 1.5 days

Course Description:

This one-and-a-half-day course focuses on the administrative, organisational and human resources side of successfully managing an Interior Team, while also covering important aspects of health, safety and security. It provides the skills required to improve onboard organisation on a number of different levels from the day to day running of the interior, inventories and checklists to hiring new crew and performance management.

Course content:

  • Establishing vison, mission and goals
  • Creation, implementation and management of inventories, checklists, departmental procedures, rosters, standard operating procedures, Interior guidelines for Service, Housekeeping and Laundry
  • How to manage the interior department and sub-departments
  • Information management systems for contacts, records, schedules and standards
  • Human Resources: recruitment, training & development, performance management, employee relations
  • Health, Safety and Security: HACCP, food safety, Marpol, ISPS, PPE, risk assessment, accidents and near misses, safeguarding

Advanced Service Module

Duration: 3 days

Course Description:

The Advanced Service Module provides a thorough overview on both a theoretical and practical level of different service styles such as Butler and Silver Service, as well as the knowledge and ability to run service smoothly and efficiently – key skills required within any Interior team. Other important aspects of service include table setting, mise en place, caviar service and understanding luxury accompaniments and menu items. Additional service skills such as carving, filleting and flambé are practised. Focus is placed on practical ability and on mastering the finer details. Delegates are also shown how to provide, organise and manage event services both onboard and ashore.

Course Content

  • Plated (American) Service
  • Silver (English) Service
  • Butler (French) Service
  • Family Service
  • Russian Service
  • Synchronised service
  • Carving, Filleting and Flambéing
  • Caviar, canapé and afternoon tea Service
  • BBQ and Buffet Service
  • Mise en place
  • Understanding luxury accompaniments,
  • French terminology and menu items
  • Table setting and decoration
  • Event organisation
  • Shore side destination services for guests

Advanced Housekeeping Module

Duration: 1 day

Course Description:

This one-day course provides in depth knowledge of the advanced aspects of Housekeeping and organisation skills required for the maintenance and smooth running of the guest interior. There is a thorough review of Housekeeping basics, followed by more advanced theory on the care and maintenance of surfaces and fabrics. Focus is also given to anticipating guest needs, time management and the importance of attention to detail in the Housekeeping department.

Course content:

  • Detailing and preparation of the Guest Interior
  •  Cabin day and evening turn down service
  •  Anticipating guest needs
  •  Cleaning, care and maintenance of surfaces
  •  Cleaning, care and maintenance of fabrics
  •  Maintaining cleaning equipment

Advanced Laundry Service Module

Compulsory before Valet service module

Duration: 1 day

Course Description:

This one-day course offers invaluable tips, guidelines and practical training on how to apply and manage efficient laundry services onboard. It includes a thorough overview and practical sessions on professional ironing of garments and linens, as well as looking at useful procedures and simple steps which can save time while still ensuring the highest standards in equipment, garment and linen care.

Course content:

  • Laundry guideline book
  • Crew and Guest Laundry procedures
  • How to manage fabrics, care labels and stain treating
  •  Professional ironing and laundry techniques
  •  Care of laundry equipment
  •  Laundry products: their properties and uses

Valet Service Module

Duration : 2 days

Course Description :

This two-day course covers the key aspects of valet service while providing an insight into the importance of the relationship between the employer/guest and the valet. Focus is given to applying efficient valet services such as handling guest clothing and accessories, suitcase packing and wardrobe management. Ironing and pressing of guest clothing, shoe care, understanding the correct attire for occasions and how to tie a bowtie are just some of the topics covered in this hands-on course.

Course content:

  • Dealing with guest clothing and accessories
  • Wardrobe management and organisation
  • Packing and unpacking techniques, including luxury packing
  • Cleaning and care of a range of different types and styles of shoes
  • Ironing, pressing and starching a range of different items of guest clothing
  • How to professionally tie a bowtie and gentleman’s tie
  • Understanding attire for various occasions

Spirits and Mixology Module

Duration: 1 day

Course description:

  • History of alcohol
  • In depth spirit knowledge: Vodka/Gin/Rum/Tequila & Whisky
  • Demonstrating the fundamental elements of a great drink (character, presentation, flavour, aroma, fast, texture and balance)
  • How to read a cocktail recipe
  • Understanding balance
  • Multiple orders
  • Speed and efficiency
  • 2 Martinis (classic and contemporary)
  • 2 shot drinks (classic and contemporary)
  • 2 long drinks  (classic and contemporary)
  • 2 non-alcoholic drinks